Last Updated: May 2025

Your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://shainadefichy.com or use our services.

1. Who We Are

Shaina DeFichy Coaching
Email: shaina@shainadefichy.com
Website: https://shainadefichy.com

We provide virtual assistant and online business management services, as well as life coaching and business coaching.

We are the data controller for personal data collected via this Site.

2. What Data We Collect

We may collect and store the following data:

• Personal Information (e.g., name, email, phone number) you provide when you contact us, book a session, or sign up for services

• Business Details when you work with us as a client

• Payment Details processed securely via third-party platforms

• Website Usage Data via cookies and analytics tools

3. How We Use Your Data

We use your data to:

• Respond to inquiries

• Deliver coaching or business support services

• Send service-related updates and resources

• Improve our Site and offerings

• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We only process personal data when we have a legal basis to do so, including:

• Your consent

• To perform a contract

• For legitimate business interests

• To comply with legal obligations

5. Cookies & Analytics

We use cookies to improve user experience and track site activity. You can manage cookie preferences in your browser settings. Analytics tools (e.g., Google Analytics) may collect anonymized data such as IP address and browsing behavior.

6. Data Sharing

We do not sell or rent your data. We may share data with trusted service providers (e.g., payment processors, scheduling tools, email marketing platforms) only as needed to deliver our services.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable laws.

8. Your Rights (Under GDPR)

You have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Object to or restrict processing

• Lodge a complaint with a data protection authority

To exercise these rights, contact shaina@shainadefichy.com.

9. Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.